Refund Policy and Shipping Policy

Free Shipping:

We currently offer FREE domestic shipping option on all orders valued at $50.00 USD within the United States for qualifying* product orders excluding any applicable excise taxes or sales taxes. 

Free shipping offer does not apply to international orders shipping outside of the United States, Hawaii, Alaska and in certain jurisdictions where prohibited.

In regards to our free shipping option, there are no guarantees on the timeline of the shipment, however, most orders dispatch within 1-3 business days.

Returns:

We accept returns and will issue refunds on a case-by-case basis. To initiate a return, please contact us at [our email] with your order details and the reason for the return.

Items must be returned in their original condition and packaging. We will provide further instructions once we receive your request.

Refunds will be processed after we receive and inspect the returned item. Please note that the time it takes for a refund to appear on your account may vary depending on your payment method.

For any questions or to start a return process, please email us at helpline@jolly-cannabis.com.

Order Processing:

In most cases, all orders will ship within 1-3 business days of placing your order. If you place your order over the weekend (Friday through Sunday), please allow extra time to process your order. This estimate does not include the actual shipping times, which are listed when you make your shipping option selection at checkout.

We do our very best to ship orders as quickly as possible. Our shipping schedule may vary slightly during extremely busy times such as sales events and during the holiday season.

Delivery Times:

Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information.

It may take an average of 5-14 business days for the delivery of your order, depending on your specific location.

Shipping Rates:

All shipping methods and rates are listed when you place your order at check out.

In the event that you receive the message, "No shipping rates available for your area," this means that we currently do not ship to the address or location that you have provided. If this is an international order and you are receiving this message, there may be restrictions on sending products to your country. Please contact our Customer Support Team for additional information.

Back Orders:

In the unlikely event that a product in your order becomes unavailable, we will attempt to contact you for an alternative replacement item, or may at our discretion remove the item from your order and issue a refund back to your credit card or other method of payment.

Modification/Cancellation of Orders:

In the case of modifications or cancellations to your order after being placed, please e-mail a brief description of the problem to our Customer Support Team, and they will assist you in resolving the problem. 

Damaged Or Missing Products/Order:

In the event that you receive your order and there is product damage, incorrect flavors, etc., please take a picture of the products immediately and e-mail them along with a brief description of the problem to our Customer Support Team, and they will assist you in resolving the problem. 

If you have any questions, please contact our Customer Support Team at helpline@jolly-cannabis.com.