Subscription Cancellation Policy

Last updated: [October 2, 2026]

This policy applies to all recurring and subscription purchases ("Subscriptions") made on jolly-cannabis.com from JOLLY ("Jolly," "we," "us"). By starting a Subscription, you agree to this policy along with our Terms of Service and Refund & Shipping Policy.

1. How Your Subscription Works

When you choose a Subscription option at checkout, you authorize us to charge your payment method automatically at the price, frequency, and dates shown on the product page and at checkout.
Your Subscription renews automatically and ships on your selected schedule ([every 30 / 60 / 90 days]) until you cancel.
Subscription orders receive a certain amount off the regular price.
You must be 21 or older to subscribe to products that contain THC. We may need to verify your age again on future orders.

2. How to Cancel

You can cancel at any time, with no cancellation fee and no minimum number of orders

Online (fastest): Log in to your account at jolly-cannabis.com, open Subscriptions, select your Subscription, and click Cancel Subscription.

By email: Email [helpline@jolly-cannabis.com] with your name, the email address on your account, and your order number. We will confirm your cancellation within 1 business day.

Timing: To stop your next shipment, cancel at least [48 hours] before your next billing date. If you cancel after a renewal order has already been charged, that order will ship, and the cancellation will take effect for every order after it.

You will receive an email confirming your cancellation. If you don't receive one, please contact us so we can make sure your cancellation went through.

3. Skip, Pause, or Change Instead

If you don't want to cancel entirely, you can log in to your account to:

Skip your next order
Pause your Subscription for up to [3] months
Change products, flavors, quantity, or delivery frequency
Update your shipping address or payment method

4. Refunds on Subscription Orders

Charges for orders that have already been processed or shipped are non-refundable, unless the order arrives damaged, incorrect, or missing.
If you were charged for a renewal you meant to cancel and you contact us within [48 hours] of the charge, before the order ships, we will cancel the order and refund it in full.
For damaged or incorrect items, email photos of the products and a short description to [helpline@jolly-cannabis.com] within [7] days of delivery. We will replace the items or refund you.
For safety and quality reasons, we cannot accept returns of opened consumable products.

5. Failed Payments

If a renewal payment fails, we will notify you and try the charge again over the next [7] days. If the payment still cannot be processed, your Subscription may be paused or canceled.

6. Cancellation by Jolly

We may cancel or suspend a Subscription:

if we can no longer legally ship a product to your address, for example because of a change in state or federal hemp laws;
if a product is discontinued;
if we cannot verify your age; or
if this policy or our Terms of Service are violated.

If we cancel for any of these reasons, we will notify you by email and refund any amount charged for orders that have not shipped. If a product is discontinued, we may offer you a similar product instead, but we will not substitute it without your approval.

7. Shipping Restrictions

Subscriptions can only ship to locations where our products are legal. If you move to an address where we cannot ship, your Subscription will be canceled and no further charges will be made.

8. Changes to This Policy

We may update this policy from time to time. If a change affects active Subscriptions, we will email you before it takes effect.

9. Contact Us

Questions? Email [helpline@jolly-cannabis.com] or visit our Contact page.

Subscription Cancellation Policy